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Police Department

▶ 9-1-1 is for police, fire and medical emergencies only. Non-emergency calls should be directed to non-emergency phone numbers; EPPD: 832-4400 and EPFD: 212-5600.

▶ Details are critical. Stay on the line with the 9-1-1 operator and answer all the questions that they ask. Provide an accurate location, if you do not know the exact address, provide the call taker with all the details that you can. Look for landmarks, cross streets, signs, and buildings. First responders need an accurate location to respond as fast as possible.

▶ Try to stay calm and speak clearly.

▶ Don’t hang up when calling 9-1-1. If you called by mistake, let the operator know.

▶ DO NOT call 9-1-1 for jokes or prank calls